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Welcome to Marc James

Welcome to the Marc James website. 
We hope that you enjoy browsing our collections...

Terms & Conditions

TERMS & CONDITIONS

STORE POLICIES / TERMS AND CONDITIONS

Please read our Privacy Policy for the details of how we treat the information we collect from you and what steps we take for your protection. 

Your Account

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use marcjamesdesign.com only with involvement of a parent or guardian. Marcjamesdesign.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

Order Status

You may Login using your email address and chosen password to view order history, print receipts, pick up tracking information and details regarding your order. 

Merchandise purchased from marcjamesdesign.com may be returned for store credit or exchange only within 7 days of delivery if accompanied by original receipt and in original condition and in original packaging. Returns must be pre-authorized by calling 2189 7476. Authorised Returns received will be subject to 30% restocking fee. A separate collection charge will appy if applicable Non-stock items, special orders, ex-display, special offer, lighting and polycarbonate items are not returnable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Returns should be properly packed and sent at the customer's expense, to: Marc James Design. Store credit is valid for 3 months from date of issue. Thereafter, unused credit is forfeited. Claims for defective or damaged items must be filed within 7 days of delivery Please inspect your items immediately upon delivery. Claims received after 7 days of delivery will not and cannot be processed.

Order cancellation
Orders cancelled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and restocking fee in addition to any shipping charges incurred. 

Changes to Terms and Conditions and To Site
Marc James Design reserves the right to modify or change the terms of use of this site with or without notification.

User Warranties

Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an "as is" and "as available" basis. marcjamesdesign.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.

Indemnification
You agree to indemnify and hold harmless Marc James and marcjamesdesign.com and its representatives, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable legal fees, made or incurred by any third party arising out of or related to your use of this site.

Termination
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.

Address

Marc James Design, Unit 30, 2/F Oceanic Industrial Centre, 2 Lee Lok Street, Ap Lei Chau, Hong Kong

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